This Privacy Policy explains how luckypiso collects, uses, stores, shares, and protects your personal information. It applies to all players and visitors who access the luckypiso Platform at luckypiso.club. luckypiso is committed to handling your data responsibly, transparently, and in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and PAGCOR's player protection requirements.
Under the Philippine Data Privacy Act, you have enforceable rights over your personal data held by luckypiso — including the right to access it, correct it, object to its use, and request its deletion in circumstances permitted by law.
luckypiso does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with service providers directly necessary to operate the Platform, and with regulatory bodies as required by PAGCOR and Philippine law.
All personal data transmitted between your device and luckypiso is protected by SSL/TLS encryption. Stored data is protected by access controls, encryption at rest, and regular security auditing aligned with PAGCOR's technical security requirements.
luckypiso collects only the personal data needed to operate your account, verify your identity, process your transactions, comply with PAGCOR obligations, and deliver the luckypiso Platform experience. Data is not collected speculatively.
luckypiso sends promotional communications — including bonus offers, game updates, and luckypiso platform news — only to players who have opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting support.
luckypiso retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory retention requirements. Account data is retained for a minimum of five years following account closure as required by PAGCOR and Philippine anti-money laundering regulations.
luckypiso ("luckypiso," "we," "us," "our") is the data controller responsible for the personal information collected through the luckypiso Platform at luckypiso.club. luckypiso operates as a PAGCOR-regulated online gaming platform serving players in the Republic of the Philippines.
As data controller, luckypiso determines the purposes and means by which your personal information is processed. luckypiso has registered its data processing activities with the National Privacy Commission (NPC) of the Philippines in accordance with NPC Circular 16-01 and the implementing rules of the Data Privacy Act of 2012 (Republic Act No. 10173).
For all data privacy enquiries, rights requests, and complaints, you may contact luckypiso's designated Data Protection Officer (DPO) using the contact details set out in Section 13 of this Policy.
Plain-language summary: luckypiso is responsible for your data. This policy tells you exactly what we collect, why we need it, who sees it, and what you can do if you're not comfortable with any part of it.
luckypiso collects the following categories of personal data in connection with the operation of the Platform:
Collected at registration and during KYC verification:
Collected in connection with deposits, withdrawals, and transaction processing:
Generated automatically through your use of the luckypiso Platform:
Collected automatically when you access the luckypiso Platform:
luckypiso does not collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act — such as religious beliefs, political views, health data, or sexual orientation — unless specifically required for a responsible gaming clinical referral with your explicit prior consent.
luckypiso collects your personal data through the following means:
Under the Data Privacy Act of 2012, luckypiso processes your personal data on the following legal bases:
luckypiso uses your personal data for the following purposes:
luckypiso does not sell, rent, or trade your personal information. luckypiso shares your data only in the following circumstances and only to the extent necessary for the stated purpose:
luckypiso engages third-party service providers to support Platform operations, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard network operators); identity verification and KYC service providers; fraud detection and device intelligence providers; cloud infrastructure and data hosting providers; customer support platform providers; and email and SMS communication service providers. All service providers engaged by luckypiso are contractually bound to process your personal data only on luckypiso's documented instructions and in compliance with the Data Privacy Act.
luckypiso discloses personal data to PAGCOR as required by its operating authorisation, to the Anti-Money Laundering Council (AMLC) as required by the AMLA, and to Philippine courts, law enforcement agencies, and other competent government authorities when required by lawful order, subpoena, or other mandatory legal process. luckypiso will, where legally permissible, notify you of any such disclosure.
luckypiso's game library is powered by third-party studios including PG Soft, Pragmatic Play, Jili, and Habanero, among others. These providers may receive limited technical session data (such as session tokens and bet amounts) necessary to deliver the game experience. Game providers are not provided with your full identity data, payment information, or contact details.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of luckypiso's assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the processing of your data that may result from it.
luckypiso will never share your personal data with entities for direct marketing purposes without your explicit prior consent. If you receive unsolicited communications claiming to be from luckypiso that you did not request, treat these as potential phishing attempts and contact luckypiso support immediately.
The luckypiso Platform uses cookies and similar tracking technologies to operate the Platform correctly, personalise your experience, analyse Platform performance, and support fraud detection. The following cookie categories are used:
Most modern browsers allow you to manage cookie preferences through their privacy or security settings. However, disabling strictly necessary cookies will impair or prevent your ability to access the luckypiso Platform. luckypiso does not use third-party advertising cookies or cross-site tracking for external advertising purposes.
luckypiso retains personal data for as long as necessary to fulfil the purposes set out in this Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with luckypiso's data destruction procedures.
luckypiso implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luckypiso will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals promptly where the breach is likely to result in a high risk to those individuals, in accordance with NPC Circular 16-03.
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by luckypiso. To exercise any of these rights, contact luckypiso's Data Protection Officer using the details in Section 13.
| Right | What It Means for luckypiso Players |
|---|---|
| Right to Be Informed | You have the right to know how luckypiso collects, uses, and processes your personal data. This Privacy Policy fulfils that obligation, and luckypiso will notify you of any material changes. |
| Right to Access | You may request a copy of the personal data luckypiso holds about you. luckypiso will provide this within fifteen (15) business days of a valid access request, free of charge for one request per calendar year. |
| Right to Rectification | If any personal data luckypiso holds about you is inaccurate or incomplete, you may request correction. Identity-critical data (name, date of birth) changes may require supporting documentation. |
| Right to Erasure | You may request deletion of your personal data where: it is no longer necessary for the purpose it was collected; you have withdrawn consent (for consent-based processing); or it was unlawfully processed. This right is subject to luckypiso's legal retention obligations under PAGCOR and AMLA regulations. |
| Right to Object | You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, and luckypiso must demonstrate compelling legitimate grounds to continue. |
| Right to Data Portability | Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request your data in a structured, commonly used, machine-readable format. |
| Right to Lodge a Complaint | If you believe luckypiso has not processed your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. |
luckypiso will respond to all data subject rights requests within fifteen (15) business days. In complex cases, this period may be extended by a further fifteen (15) business days, with notice provided to you explaining the reason for the extension.
The luckypiso Platform is strictly for individuals aged twenty-one (21) years and above, in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. luckypiso does not knowingly collect personal data from persons under the age of 21.
If luckypiso becomes aware that personal data has been collected from a person under 21 — whether through registration, identity verification, or any other means — luckypiso will promptly close the relevant account, delete the personal data collected from that individual, and where required, report the matter to PAGCOR.
If you are a parent or guardian and believe a person under 21 in your care has created a luckypiso account, please contact luckypiso support immediately. luckypiso will investigate and close the account within twenty-four (24) hours of a verified report.
luckypiso reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, PAGCOR requirements, or NPC guidance. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Material changes to this Privacy Policy — particularly those that affect the purposes for which your data is processed or your rights as a data subject — will be communicated to you by email to your registered address and by a prominent notice on the luckypiso Platform at least fourteen (14) days before the changes take effect.
Your continued use of the luckypiso Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you must stop using the Platform and request account closure.
The most current version of this Privacy Policy is always accessible at luckypiso.club/privacy-policy. Previous versions are available on request from luckypiso's Data Protection Officer.
For all data privacy matters — including data subject rights requests, questions about this Privacy Policy, reports of suspected data breaches, and formal complaints — please contact luckypiso's Data Protection Officer:
luckypiso will acknowledge all data privacy requests within three (3) business days and provide a substantive response within fifteen (15) business days of receipt of a valid request.
If you are not satisfied with luckypiso's response to a data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the competent supervisory authority for the enforcement of the Data Privacy Act of 2012 in the Philippines.
The luckypiso support team operates primarily in English and Tagalog, seven days a week, including Philippine public holidays. Our team in Manila is familiar with the NPC's complaint processes and can help you understand your options before escalating to a regulatory body.
Your Privacy Is Protected at luckypiso
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Access, correct, or delete your data at any time. Contact luckypiso's DPO via support.
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luckypiso is restricted to players aged 21 and above as required by PAGCOR. Play responsibly.
You must be at least 21 years old to hold a real-money account on luckypiso, as mandated by PAGCOR for all regulated online gaming in the Philippines. Online casino gaming carries real financial risk. Please use the responsible gaming tools in your luckypiso account dashboard to manage your play. If gaming is causing you distress, visit our Responsible Gaming page for self-assessment resources and Philippine support services.